Vigil understands what's happening across your operations. Your teams act on what matters.
Vigil by CamCom is the visual intelligence layer for hospitality and facility operations — turning continuous visual reality across rooms, lobbies, back-of-house, equipment, and public areas into structured, prioritised, action-ready intelligence.
10 High Impact
Operational Scenarios
8
Industry Environments
30 Days
Edge-Deployed
Total inspections completed till date
Your operations are running. Are you sure you can see them?
Your operations are running. Are you sure you can see them?
Hospitality groups, facility management providers, hospitals, campuses, and enterprise operations teams have invested in ticketing systems, BMS platforms, work-order tools, and inspection apps. Together, they make operations measurable. They do not make operations visible. The gap between what is happening in your facilities and what your systems know about — that is the gap Vigil closes.
Hospitality groups, facility management providers, hospitals, campuses, and enterprise operations teams have invested in ticketing systems, BMS platforms, work-order tools, and inspection apps.
Inspections are periodic. Reality is continuous.
A room gets inspected when housekeeping checks it.
A corridor gets inspected when the supervisor walks it.
A washroom gets inspected on a rota. Between those moments hours, sometimes days your operational picture is a guess.
A guest complaint, a safety incident, an SOP lapse: most of them happen in the gap.
A room gets inspected when housekeeping checks it.
A corridor gets inspected when the supervisor walks it.
Vigil delivers continuous operational awareness across every camera, every PDA, every site, every shift — not periodic snapshots.
Your existing CCTV systems record. They don't think.
Your CCTV records. Your ticketing system tracks. Your work-order platform assigns.
But none of them looks at your visual environment and asks: what is happening here, and does it need attention right now?
That interpretation work still falls on humans supervisors, inspectors, control room operators and human attention does not scale across multi-site portfolios.
Your CCTV records.
Your ticketing system tracks.
Vigil is the visual intelligence layer that interprets operational reality and turns it into structured signals your existing systems can act on.
Multi-site operations are flying blind across locations.
A single facility is hard enough.
A portfolio 12 hotels, 40 hospitals, 200 commercial sites, 6 data centres is structurally unmanageable with periodic, manual oversight.
Patterns get missed. Drift goes undetected. Best practices stay locked inside one location instead of scaling across all of them.
A single facility is hard enough.
A portfolio 12 hotels, 40 hospitals, 200 commercial sites, 6 data centres is structurally unmanageable with periodic, manual oversight.
Vigil delivers portfolio-level intelligence: cross-site patterns, comparative benchmarks, drift detection, consistency you cannot get from manual oversight.
One intelligence layer. Many operational contexts.
One intelligence layer. Many operational contexts.
Vigil is not a collection of point solutions. It is a single operational intelligence layer — powered by Mizhi EDGE — that adapts to your operational context and integrates with the systems you already use. The same platform that ensures a hotel room is guest-ready also verifies a hospital corridor's compliance, also detects a data centre's safety equipment status, also benchmarks SOP adherence across a 200-site portfolio.
Vigil is not a collection of point solutions. It is a single operational intelligence layer — powered by Mizhi EDGE — that adapts to your operational context and integrates with the systems you already use.
Visual intelligence, at the edge
Mizhi EDGE — Vigil's on-site appliance — processes visual feeds locally, in real time. Raw video stays on-site; only structured intelligence moves upstream.
Privacy by design, low bandwidth, offline resilient.
The cognition lives where operations happen — not in a distant cloud.
Mizhi EDGE — Vigil's on-site appliance — processes visual feeds locally, in real time.
Raw video stays on-site; only structured intelligence moves upstream.
Augmentation, not replacement
Vigil does not replace your BMS, your ticketing system, your work-order platform, or your team. It feeds them.
Structured JSON intelligence flows into Maximo, Infor, Hippo, ServiceNow, Power BI, Tableau, Teams, Email, SMS, ERP, CMMS, EHS — wherever your operations already run.
Your systems remain the system of action. Vigil becomes the system of understanding.
Vigil does not replace your BMS, your ticketing system, your work-order platform, or your team. It feeds them.
Structured JSON intelligence flows into Maximo, Infor, Hippo, ServiceNow, Power BI, Tableau, Teams, Email, SMS, ERP, CMMS, EHS — wherever your operations already run.
Privacy by design, operational by intent
Vigil is purpose-built for operational understanding — not population surveillance.
Configurable face masking, no personal information extraction, no continuous monitoring of individuals, no raw video output, no data sharing.
Aligned with GDPR, DPDP, PDPA, CCPA, and the privacy frameworks of every market you operate in.
Vigil is purpose-built for operational understanding — not population surveillance.
Configurable face masking, no personal information extraction, no continuous monitoring of individuals, no raw video output, no data sharing.
Ten scenarios. Real problems. Measurable outcomes.Three things no public safety AI vendor can match.
Ten scenarios. Real problems. Measurable outcomes.Three things no public safety AI vendor can match.
These ten operational scenarios are proven across hospitality, facility management, healthcare, education, logistics, data centres, and public operations. Each one is high-impact, observable, scalable, and system-agnostic — measurable from day one, deployable in 30.
These ten operational scenarios are proven across hospitality, facility management, healthcare, education, logistics, data centres, and public operations.
Room Readiness & Quality Assurance
Verify cleanliness, setup, amenities, and maintenance status before guest arrival.
Across hotel rooms, hospital rooms, serviced apartments, and short-stay properties.
Verify cleanliness, setup, amenities, and maintenance status before guest arrival.
Across hotel rooms, hospital rooms, serviced apartments, and short-stay properties.
Measurable Outcome
Fewer guest complaints, stronger readiness, higher quality.
Facility Maintenance & Condition Monitoring
Detect maintenance issues early — leaks, damage, wear and tear, asset condition — before they escalate.
Detect maintenance issues early — leaks, damage, wear and tear, asset condition — before they escalate.
Measurable Outcome
Prevent failures, reduce downtime, lower cost.
ESG Verification & Sustainability
Validate waste management, energy usage proxies, water conservation, and sustainability practices visually.
Validate waste management, energy usage proxies, water conservation, and sustainability practices visually.
Measurable Outcome
Stronger ESG performance, audit-ready evidence.
Public Area Readiness & Cleanliness
Ensure lobbies, restrooms, corridors, elevators, and common areas are clean, stocked, and presentable — continuously.
Ensure lobbies, restrooms, corridors, elevators, and common areas are clean, stocked, and presentable — continuously.
Measurable Outcome
Better guest experience, improved first impressions.
Incident Awareness & Response Enablement
Detect safety hazards, spills, unauthorised access, or policy violations in real time — so supervisors act on prioritised incidents, not on noisy alerts.
Detect safety hazards, spills, unauthorised access, or policy violations in real time — so supervisors act on prioritised incidents, not on noisy alerts.
Measurable Outcome
Faster response, reduced risk, safer environments.
Stock & Inventory Availability
Verify stock presence and shelf conditions in back-of-house, pantries, retail outlets, and operational stores — turning a manual periodic check into continuous visibility.
Verify stock presence and shelf conditions in back-of-house, pantries, retail outlets, and operational stores — turning a manual periodic check into continuous visibility.
Measurable Outcome
Fewer stockouts, less waste, tighter inventory control.
Contractor & Vendor Compliance
Verify PPE usage, work area safety, permit compliance, and vendor adherence to standards — closing the gap between contracted compliance and on-ground reality.
Verify PPE usage, work area safety, permit compliance, and vendor adherence to standards — closing the gap between contracted compliance and on-ground reality.
Measurable Outcome
Improved compliance, lower liability and risk.
Safety Equipment & Compliance Checks
Check availability and condition of fire extinguishers, exits, signage, alarms, and safety equipment — continuously, against the audit standards that govern your sites.
Check availability and condition of fire extinguishers, exits, signage, alarms, and safety equipment — continuously, against the audit standards that govern your sites.
Measurable Outcome
Stronger safety posture, audit and inspection readiness.
Operational Standards & SOP Adherence
Validate adherence to SOPs — setup, opening and closing checklists, signage, uniforms, and process steps — across every site, every shift.
Validate adherence to SOPs — setup, opening and closing checklists, signage, uniforms, and process steps — across every site, every shift.
Measurable Outcome
Consistent execution, higher operational quality.
Performance Insights & Trend Analysis
Identify recurring issues, track improvement, and prioritise actions with data-backed insights — turning operational visibility into operational learning across your portfolio.
Identify recurring issues, track improvement, and prioritise actions with data-backed insights — turning operational visibility into operational learning across your portfolio.
Measurable Outcome
Smarter decisions, continuous improvement, better outcomes.
Why these scenarios?
These ten share four properties: each is high-impact (directly influences guest experience, safety, cost, compliance, or brand trust); each is quick to validate (observable, measurable, easy to pilot in 30 days); each is scalable (start small, prove value, scale across sites and portfolios); each is system-agnostic (delivers structured intelligence to your existing systems and workflows). That is what makes them must-win operational scenarios — not a wish list.
One platform. Eight industry environments.
Hospitality
Hotels, serviced apartments, resorts, restaurants, and venues. Room readiness, public area presentation, F&B compliance, SOP adherence.
Commercial & Office
Office towers, mixed-use complexes, co-working spaces. Lobby readiness, facility maintenance, vendor compliance, ESG verification.
Healthcare
Hospitals, clinics, diagnostic centres. Patient room readiness, corridor cleanliness, infection-control SOPs, safety compliance.
Industrial & Plants
Manufacturing sites, processing facilities. PPE compliance, safety equipment checks, contractor compliance, SOP adherence.
Education & Campuses
Universities, schools, large campuses. Public area cleanliness, washroom standards, safety equipment, event readiness.
Data Centres
Data centres, telecom facilities. Equipment condition, safety compliance, environmental anomaly detection, audit-grade evidence.
Logistics & Warehouses
Warehouses, distribution centres. Dock readiness, stock verification, safety compliance, vendor adherence.
Airports & Transport
Terminals, transit hubs. Public area readiness, safety equipment compliance, incident awareness across high-traffic environments.
Hospitality
Hotels, serviced apartments, resorts, restaurants, and venues. Room readiness, public area presentation, F&B compliance, SOP adherence.
Commercial & Office
Office towers, mixed-use complexes, co-working spaces. Lobby readiness, facility maintenance, vendor compliance, ESG verification.
Healthcare
Hospitals, clinics, diagnostic centres. Patient room readiness, corridor cleanliness, infection-control SOPs, safety compliance.
Industrial & Plants
Manufacturing sites, processing facilities. PPE compliance, safety equipment checks, contractor compliance, SOP adherence.
Education & Campuses
Universities, schools, large campuses. Public area cleanliness, washroom standards, safety equipment, event readiness.
Data Centres
Data centres, telecom facilities. Equipment condition, safety compliance, environmental anomaly detection, audit-grade evidence.
Logistics & Warehouses
Warehouses, distribution centres. Dock readiness, stock verification, safety compliance, vendor adherence.
Airports & Transport
Terminals, transit hubs. Public area readiness, safety equipment compliance, incident awareness across high-traffic environments.
From visual reality to better outcomes.
Vigil turns operational reality into actionable intelligence in five distinct moves — observed at the edge, structured into clean JSON, delivered into your existing systems.
Vigil turns operational reality into actionable intelligence in five distinct moves — observed at the edge, structured into clean JSON, delivered into your existing systems.
Operational Reality
Real-world conditions change every moment.
Critical signals are often missed, delayed, or inconsistent across periodic manual oversight.
Vigil delivers: Continuous visual capture across your operational environment — CCTV streams, mobile and PDA captures, technician photos, supervisor evidence.
Visual Understanding
Vigil's AI understands what it sees in context.
Objects, conditions, and events are identified and interpreted — not just classified.
Vigil delivers: Contextual understanding with high accuracy and low noise. The model knows the difference between an obstacle and a guest's bag, between an empty dispenser and one being refilled.
Structured Intelligence
Insights are converted into structured, standardised output.
Findings, evidence, time, location, and severity — every signal ready to act on.
Vigil delivers: Clean JSON intelligence that integrates seamlessly with your systems. No proprietary formats. No vendor lock-in.
Faster Decisions
The right teams get the right information at the right time.
Less searching. Less delay. More confidence.
Vigil delivers: Timely, prioritised intelligence that flows into your work-order platforms, ticketing systems, BI tools, and notification channels — exactly where your teams already work.
Better Outcomes
Operations improve. Risks reduce. Standards are maintained.
Measurable impact across safety, quality, compliance, and cost.
Vigil delivers: Measurable outcomes that drive performance and value — not dashboards that nobody opens.
Operational Reality
Real-world conditions change every moment. Critical signals are often missed, delayed, or inconsistent across periodic manual oversight.
Visual Understanding
Vigil's AI understands what it sees in context. Objects, conditions, and events are identified and interpreted — not just classified.
Structured Intelligence
Insights are converted into structured, standardised output. Findings, evidence, time, location, and severity — every signal ready to act on.
Faster Decisions
The right teams get the right information at the right time. Less searching. Less delay.
Better Outcomes
Operations improve. Risks reduce. Standards are maintained. Measurable impact across safety, quality, compliance, and cost.
Clarity of focus. Discipline of purpose.
Most enterprise software grows by claiming to be everything. Vigil grows by being exactly one thing — and being honest about what it is not. That clarity is why it integrates cleanly, deploys quickly, and earns trust with both operations and IT.
What Vigil IS
- Visual Operational IntelligenceTransforms visual inputs into operational understanding.
- Edge-Native CognitionUnderstands events at the edge for speed, privacy, and resilience.
- Incident Structuring & ContextualisationDetects, interprets, and structures operational incidents.
- Operational Awareness & Signal PrioritisationHighlights what matters and reduces noise.
- Cross-Site Insights & PatternsLearns across locations to surface trends and anomalies.
- Structured Output for Enterprise SystemsDelivers clean, structured intelligence via open APIs (JSON).
- Augmentation, Not ReplacementEnhances human teams and existing operational workflows.
What Vigil IS NOT
- Not a Building Management System (BMS)Vigil does not control or replace building systems or infrastructure.
- Not an IoT or Device Management PlatformVigil does not manage or orchestrate IoT devices or sensors.
- Not a Workflow or Ticketing SystemVigil does not own or replace operational workflows or ticketing.
- Not Enterprise Middleware or ERPVigil does not integrate or replace core enterprise platforms.
- Not a Command Centre OperatorVigil does not operate or staff command or control centres.
- Not General Surveillance InfrastructureVigil is not a CCTV hardware vendor or storage provider.
- Not a Consulting or Audit ServiceVigil does not provide advisory, audit, or compliance consulting.
Vigil is purpose-built for visual operational intelligence and augmentation. We empower existing systems and teams — we do not replace them.
Edge-deployed. System-agnostic. Prove value in 30 days.
Vigil is engineered to deploy fast, integrate cleanly, and demonstrate measurable outcomes inside a single operational quarter. The 30-day validation framework is how most customers begin.
A focused 30-day operational validation to demonstrate impact, de-risk adoption, and accelerate outcomes. A lean, collaborative engagement designed to validate operational intelligence, measure outcomes, and define the path to scale.
Mizhi EDGE — on-site cognition
Vigil ships with Mizhi EDGE: a secure, rugged, purpose-built on-premise appliance that processes visual feeds locally.
AI-powered visual understanding at the edge — low latency, privacy-first, offline resilient. Lightweight footprint, maximum impact, enterprise-safe.
Works with your existing infrastructure
Vigil works with IP cameras, mobile devices (PDA), Wi-Fi networks, and the visual feeds you already operate.
No new camera networks required.
No infrastructure rip-and-replace. Vigil fits in, not over.
Integrates where your operations live
Structured JSON intelligence flows into Maximo, Infor, Hippo, ServiceNow, Power BI, Tableau, Teams, Email, SMS, ERP, CMMS, EHS systems, and custom apps.
Open APIs. Standard formats. No vendor lock-in.
Start single-site. Scale to enterprise.
Vigil deploys at single-site scale for focused operational improvement and rapid value — or at multi-site / enterprise scale for standardised intelligence across properties and portfolios.
The same platform. The same architecture. Sized to your operation.
The 30-Day Validation Framework — Prove value fast. Operate with confidence.
The 30-Day Validation Framework — Prove value fast. Operate with confidence.
A focused 30-day operational validation to demonstrate impact, de-risk adoption, and accelerate outcomes. A lean, collaborative engagement designed to validate operational intelligence, measure outcomes, and define the path to scale.
A focused 30-day operational validation to demonstrate impact, de-risk adoption, and accelerate outcomes. A lean, collaborative engagement designed to validate operational intelligence, measure outcomes, and define the path to scale.
Deploy & Baseline (Days 1–7)
Deploy Mizhi EDGE and connect to existing video feeds. Validate data flow and system health. Establish baseline metrics. Align on priority use cases. Deploy Mizhi EDGE and connect to existing video feeds. Validate data flow and system health.
Deliverable
Validated deployment and baseline report.
Validate & Tune (Days 8–14)
Validate detection accuracy and contextual understanding. Tune models to local environment. Refine rules, thresholds, and alerts. Ensure operational relevance. Validate detection accuracy and contextual understanding. Tune models to local environment.
Deliverable
Tuned system with validated accuracy.
Prove Impact (Days 15–21)
Demonstrate operational intelligence in real-world scenarios. Measure improvements vs baseline. Drive adoption with target users. Surface insights that matter. Demonstrate operational intelligence in real-world scenarios. Measure improvements vs baseline.
Deliverable
Impact report with measured outcomes.
Decide & Scale (Days 22–30)
Confirm value and ROI potential. Finalise the operational playbook. Define scale roadmap. Align on next steps and success plan. Confirm value and ROI potential. Finalise the operational playbook.
Deliverable
Scale plan and executive summary.
Three things no operational intelligence vendor can match.
Three things no operational intelligence vendor can match.
Edge-native, by architecture
Most visual AI systems are cloud-first — they pull your video into someone else's data centre, process it there, and send results back.
Vigil is edge-native.
Mizhi EDGE processes visual feeds locally, on-site.
Raw video never leaves your environment.
Only structured intelligence moves upstream.
Lower latency. Lower bandwidth. Higher privacy. Resilient to network failure.
Most visual AI systems are cloud-first — they pull your video into someone else's data centre, process it there, and send results back.
Vigil is edge-native.
On-premise appliance · Local processing · Offline resilient · Low bandwidth · Privacy by design
Privacy-first, not privacy-compromised
Vigil is operational intelligence — not surveillance. Configurable face masking.
No personal information extraction.
No continuous monitoring of individuals.
No raw video output.
No data sale or sharing.
Vigil is designed to align with GDPR, DPDP, PDPA, CCPA, and the privacy frameworks of every market you operate in. That alignment is not retrofitted compliance — it is architectural.
Vigil is operational intelligence — not surveillance. Configurable face masking.
No personal information extraction.
GDPR · DPDP · PDPA · CCPA aligned · No identity recognition · No personal profiling · No data sharing
Backed by the AI World Model that runs a country
Vigil is a product of CamCom — the company whose AI World Model processes 500M+ images every month, runs across 7 of the top 10 insurers in India and ERGO across 21 European countries, and delivered the world's first UN SDG 11 compliant nation in the Kingdom of Saudi Arabia.
Most operational intelligence products are built by operations companies that bolted on AI.
Vigil is built by an AI company that built operations around it.
Vigil is a product of CamCom — the company whose AI World Model processes 500M+ images every month, runs across 7 of the top 10 insurers in India and ERGO across 21 European countries, and delivered the world's first UN SDG 11 compliant nation in the Kingdom of Saudi Arabia.
500M+ images analysed monthly · 100+ enterprise customers · 6 continents · 25+ countries · 8 years in production
Vigil powers the intelligence. You power the operations and outcomes.
Facility management providers, managed service operators, SOC/NOC teams, and enterprise operations centres can build new offerings on Vigil — adding advanced visual intelligence to their service portfolios, creating new monitoring and analytics services, and increasing value and margin while retaining customer ownership.Facility management providers, managed service operators, SOC/NOC teams, and enterprise operations centres can build new offerings on Vigil — adding advanced visual intelligence.
Book a demoExpand Your Offerings
Add advanced visual intelligence to your existing service portfolio without building AI in-house.
Create New Services
Build monitoring, response, and analytics services on top of Vigil's intelligence layer.
Increase Value & Margin
Deliver differentiated outcomes at scale with higher operational efficiency.
Retain Customer Ownership
You own the customer relationship, the operations, and the outcomes. Vigil delivers the intelligence layer beneath.
How is Vigil different from CCTV analytics products we have evaluated before?
Do we need to replace our existing cameras or BMS?
How does Vigil handle privacy concerns from employees, guests, or unions?
What does the 30-day validation actually require from us?
What integration work is required on our side?
Can Vigil scale from a single site to an enterprise portfolio?
We are a facility management provider — can we offer Vigil to our own customers?
How does Vigil's AI hold up in our specific environment? Our facilities are not standard.
Show us your hardest operational blind spot.
A 30-minute conversation about your toughest operational scenario — the SOP your teams can't enforce consistently, the multi-site drift you can't detect early, the audit readiness you can't prove on demand. Real Vigil output on a real operational context. No off-the-shelf slides.A 30-minute conversation about your toughest operational scenario — the SOP your teams can't enforce consistently, the multi-site drift you can't detect early, the audit readiness.